Privacy Policy

Privacy Notice Customers

Home Genie LTD (Company Registration Number 405259401) located at 95 Nutsubidze street , Tbilisi, Georgia is the controller of personal data of customers and has appointed a Data Protection Officer ([email protected]).

The term 'us' or 'we' refers to the owner of the Profy app, Home Genie LTD, a private limited company, founded in the Republic of Georgia.

1. Personal data we process

Name, phone number, e-mail address.

Geolocation of the customer, to pick up order location.

Payment information.

Information about disputes.

Identification data of the device on which the Profy app has been installed.

2. Purpose of the process

We collect and process personal data for the purpose of connecting customers with Service providers to help them manage errands more efficiently.

We display picked address geolocation data of customers to service providers to enable service providers get to location efficiently. Geolocation data is collected only when the Profy app is looking for address. The collection of geolocation data stops after closing the Profy app.

We may use geolocation data to resolve quality issues related to address.

We use contact details to notify customers of updates to the Profy app.

Your name, phone number and e-mail will be used to communicate with you.

We obtain payment details to process customer's payment on behalf of service providers for handyman services.

Customer support data is collected on a case-by-case basis and stored for the purpose of resolving disputes and service quality issues.

3. Legal Basis

Personal data is processed in order to provide the service contracted with customers. We collect and processes the personal data submitted by the customers in the course of installation and use of the Profy app. The prerequisite for the use of Profy app services is customer’s agreeing to the processing of identification data.

Personal data may be also processed on legitimate interest grounds, for example in investigating and detecting fraudulent payments.

4. Recipients

The personal data of customer is only disclosed to service provider who has activated Profy app; in such case, service provider will see the name, and address data of the order.

After providing the handyman service, the name and the chat functionality of the customer will remain visible to the service provider for 48 hours. This is necessary for service providers & customers to resolve any issues associated with service provision.

“Secret review” Feedback given by customers regarding the quality of the service is anonymous and service providers do not receive names of customers who provided rating and feedback.

Depending on the location of the customer, the personal data may be disclosed to the Profy group companies and partners (local subsidiaries, representatives, affiliates, agents etc). Processing of personal data by Profy group companies and partners will occur under the same conditions as established in this privacy notice.

5. Security and access

Any personal data collected in the course of providing the services is transferred to and stored in the data centres of Zone Media Ltd. and/or Amazon Web Services, Inc., which are located in the territories of a Member States of the European Union. Only authorised employees of Profy group companies and partners have access to the personal data and they may access the data only for the purpose of resolving issues associated with the use of the services (including disputes regarding handyman services).

For research and scientific purposes, the data is used in unidentified form (anonymized)

6. Access and correction

You can access and update your personal data via the Profy app.

7. Retention

Your personal data will be stored as long as you have an active customer account. If your account is closed, personal data will be deleted (according to the policies set out in this section) from the databases, unless such data is required to be retained for accounting, dispute resolution or fraud prevention purposes.

Financial data regarding services provided to customers will be stored for 3 years after the last order.

Data required for accounting purposes will be stored for 7 years [after the last order].

In the event that there are suspicions of a criminal offence, fraud or false information having been provided, the data will be stored for 10 years.

In case of payment disputes, data will be retained until the claim is satisfied or the expiry date of such claims.

Order history data will be stored for 3 years, after which the data will be anonymized.

Please note that the deinstallation of Profy app in your device does not cause the deletion of your personal data.

If the Profy app has not been used for 3 years, we will notify you and ask you to confirm whether account is still active. If no reply is received, the account will be closed and personal data will be deleted unless such data is required to be stored for accounting, dispute resolution or fraud prevention purposes.

8. Deletion

You should also bear in mind that any request to delete your personal data is possible only if we delete your account. As a result of that you will not be able to use Profy app via an account which has been deleted.

We respond to any request for to delete personal data submitted by e-mail within a month and will specify the period of data deletion.

9. Portability

We will respond to any request for transfer of personal data submitted by e-mail within a month and specify when the data transfer will take place. After we have verified the customer in question, we will provide you with you personal data, which includes: contact information, last 3 years’ journey history and payment information.

10. Direct marketing

We will only use your e-mail address and/ or phone number to send direct marketing messages if you have given us permission to do so via the Profy app. We may personalize direct marketing messages using the information how you use Profy services (frequency of use, orders, payments).

If you no longer wish to receive direct marketing messages, please click the “Unsubscribe” link in the footer of our e-mail or in profile section of the Profy app.

11. Dispute resolution

Disputes relating to the processing of personal data are resolved through customer support ([email protected])

The supervisory authority is the Georgian Data Protection Inspectorate (https://personaldata.ge/ka) which can be contacted by email [email protected].