FAQ

What is Profy?

Profy is a application that connects homeowners with skilled professionals for various home services, including plumbing, electrical work, roofing, and more. Our platform ensures reliable, high-quality service from vetted experts.

How does Profy work?

After registering in the application, the user can select the desired service category and search for a professional in the optimal price category and on the desired date. On the other hand, Profy's partner professionals are given the opportunity to execute orders and earn money.

How to download the app?

You should use this link for Android, and this link for iOS.

Are the professionals on Profy verified?

Yes, all professionals on Profy are thoroughly vetted and verified to ensure high-quality, trustworthy service. We conduct a detailed background check and assess each professional’s qualifications, experience, and customer reviews before they are listed on the app. This way, you can confidently book skilled, reliable professionals for your household needs.

Can I place an order other than the app?

No, you can only order through the app.

How to book a Profy?

1. Select a service from the desired category, 2. Enter the address 3. Choose the desired profy based on the evaluations 4. Enter the desired time and pay online.

Can the master bring materials?

Professionals can bring the material, in which case the transportation and material costs will be reimbursed.

Does the warranty period apply to handyman services?

The warranty period for the service performed by the partner handyman is determined by the contractor himself. During this period, if necessary, the user can contact us in the help chat and book the handyman again.

Will the cleaner have inventory to clean?

The cleaner will not have a broom, vacuum cleaner, or other auxiliary equipment. Everything needs to be in place. However, you can ask for the necessary cleaning chemicals to be brought.

How do I pay?

You pay the amount in advance, immediately after placing the order. You can pay with Apple Pay, Google Pay or by adding a card.

How do I contact a professional?

After placing your order, you can contact the professional via the app chat.

What is a favorite taskers list?

Favorites list is a list of professionals who have completed your orders and have received a positive rating from you. They are visible on your homepage, chat is always available, and you can view their free days ahead of time.

Who is responsible in case of the incident?

If an unforeseen incident occurs, the responsible person is a service provider.

Is it possible to cancel the order?

Yes, you can find out the cancellation policy here.

In case of the order cancellation, when will the money be returned to me?

The amount will be returned within 3 working days.

How can I get a job at Profy?

For this, you need to fill out the form on the given link. In case of interest, our team will contact you. Further stages include interview and training.

How is the earned money credited?

Earned money is credited within 3 working days after the order is placed

What is a work schedule like?

The work schedule is tailored to you, you set the number of hours you want to work, and you can constantly adjust this schedule.

Do we only serve apartments or offices as well?

At this stage, we only have an apartment cleaning service

What is needed to start working?

To start working, you need to have an Android smartphone and a TBC Bank account (in the case of a craftsman, he must have a car and have all the necessary tools, taking into account the profile)

Should I carry cleaning attributes?

Attributes are provided by the customer, with the exception of cleaning solutions

From which address will I receive orders?

Profy operates throughout Tbilisi, and therefore orders can be delivered from any district of Tbilisi (if desired, from nearby settlements such as Tskneti, Kiketi, Rustavi, Tabakhmela, Mtskheta, etc.)

Frequently asked questions